Frequently Asked Questions

OsherVest is a powerful, enterprise-grade WhatsApp CRM built on the Official WhatsApp Business API. It allows businesses to move beyond the limitations of the standard WhatsApp Business App by enabling multi-agent team inboxes, automated AI chatbots, bulk broadcast campaigns, and seamless CRM integrations to scale customer support and sales.

Not at all! OsherVest is designed with a no-code philosophy. You can build automated chat flows using our visual drag-and-drop builder, manage contacts in our CRM, and launch broadcast campaigns without writing a single line of code.

Yes, you can use your existing phone number, provided it is not currently active on the regular WhatsApp App or WhatsApp Business App. If it is active, you must delete the WhatsApp account associated with that number before migrating it to the WhatsApp Business API on OsherVest.

• WhatsApp Business App: Designed for small businesses. It runs on a single device (with up to 4 linked devices), has no broadcast automation limits, and cannot be integrated with external CRMs.
• WhatsApp Business API: Designed for growing and enterprise businesses. It supports unlimited agents, automated AI chatbots, mass broadcast messaging (100k+ messages/day), detailed analytics, and full integration with your backend systems. OsherVest provides the interface to use the API seamlessly.

Yes! As an Official Meta Tech Provider, we assist our clients in applying for the highly coveted Official Business Account (Green Tick). Approval is entirely at Meta's discretion, and they generally approve businesses with notable press coverage and brand presence. We provide guidance on how to maximize your chances of approval.

Meta strictly enforces anti-spam policies. You can only send outbound promotional messages using pre-approved Message Templates, and you must have explicit opt-in consent from the users before messaging them.

Our AI Chatbots are powered by advanced Large Language Models (like GPT). You provide the bot with a knowledge base (your website, FAQs, PDFs), and it can answer customer queries conversationally, qualify leads, and recommend products 24/7 without requiring predefined rigid keyword rules.

Yes, our AI Chatbot inherently supports over 50 languages. It automatically detects the language the customer is using and replies natively, making it perfect for regional Indian markets and global audiences.

We feature seamless Human Handoff. If the AI encounters a complex query it cannot answer confidently, it will automatically pause itself and route the chat to the appropriate human agent in the OsherVest Team Inbox.

Unlike SMS, Meta charges per 24-hour conversation window, not per individual message. Conversations are divided into four categories:

• Marketing: Promotions and offers.
• Utility: Order updates and transaction alerts.
• Authentication: OTPs.
• Service: User-initiated support chats.

The first 1,000 Service conversations each month are completely free. Check our Pricing page for the exact rates per category.

No, OsherVest believes in complete transparency. There are no hidden setup fees. You simply pay your monthly/annual OsherVest subscription fee, plus the actual Meta conversation charges based on your usage.

Yes, you can upgrade, downgrade, or cancel your OsherVest subscription at any time directly from your dashboard.